General terms and conditions - Itreon AB

These general terms and conditions (the "Terms") govern the relationship between Itreon Global Remarketing AB ("Itreon") and its customers (the "Customer") in the provision of ITAD services ("Services") in a take-back ("Project") of IT equipment. By using our Services, the Customer agrees to these Terms.

In the event of a conflict between the Customer's own terms and conditions of delivery and/or general terms and conditions, these terms and conditions shall prevail. A specific framework agreement between Itreon and the customer is deemed to have the highest precedence.

Last updated: April 21, 2025

1. ITAD services

Itreon offers the following services:

  • Logistics: packing and safe transportation of equipment

  • Handling: reception, registration, de-identification, functional test, grading, packing, delivery

  • Erasure: erasure with certified software

  • Remarketing: sale of reusable equipment

  • Recycling: environmental recovery of non-reusable equipment

2. definitions

"Terms and Conditions" means all the terms and conditions of these General Terms and Conditions;

"Quotation" and "Contract" means any other agreement entered into between Itreon and the Customer

The "Customer" is the company and/or individual who sends the Equipment to Itreon and purchases the Services from Itreon.

"Project" means a take-back operation where equipment may be transported, handled, disposed of, resold and recycled

"Reimbursement amount" means the sum of the reimbursement for the equipment according to the financial statement

"Valuation" means a bid, pre-bid price, pre-bid or estimate of value of equipment offered by the Customer to Itreon

"Remarketing amount" the value of the equipment in the project

"Services" means the ITAD services listed and/or services specified in the contract or offer.

"Equipment" means the IT equipment sent by the Customer to Itreon.

3. Itreon's commitments

  • Services are carried out professionally

  • Secure data erasure in line with GDPR and industry standards

  • Itreon acts in the best interest of the customer to handle and ship the equipment in a safe, economic and environmentally correct manner

4. commitments of the client

  • The customer declares that the equipment is not stolen or leased property and that no third party has a claim on it.

  • The Customer is responsible for informing Itreon of any specific requirements for data erasure or handling of the equipment.

  • If the Customer arranges packing while Itreon arranges transportation of the Equipment, Itreon shall be liable for ensuring that the Equipment is not damaged during transportation, provided that the Customer can prove that the packing was carried out professionally and in accordance with Itreon's packing instructions.

  • If the customer provides transportation, he is responsible for transportation-related damages

  • The Customer shall unlock devices from e.g. MDM, Computrace, BIOS, Autopilot, DEP, Knox, intune, iCloud etc. before delivery to Itreon, or alternatively provide Itreon with a password for unlocking.

5. Valuation, validity and conditions

Below are our general conditions for bidding on equipment. By using our bid, the customer agrees to all of Itreon's terms and conditions.

  • Valid for 14 calendar days from the date of issue unless otherwise stated in writing.

  • Based on the information and inventory list provided by the customer. Itreon may have made assumptions based on the information but bids refer to the information provided by the customer about the equipment.

  • Discrepancies in information or inventory may lead to bid adjustments.

  • The equipment should be complete including the adapter and relevant accessories.

  • The bid is valid for the quantity and type of equipment specified. Changes in volume, model, condition or configuration will affect the value of the bid.

  • Applies to equipment that is free of BIOS/firmware passwords, MDM locks and other locks. Unlocking at Itreon takes time and affects the valuation.

  • The equipment shall be available to Itreon within a reasonable time (normally within fourteen days of acceptance) unless otherwise agreed. Delays on the part of the customer mean the bid may change based on the change in market value.

  • Significant changes in market price or demand may affect the validity of the bid if delivery is late.

  • Currency fluctuations before the equipment becomes available may cause the bid to change.

6. Handling and deletion

  • The customer agrees that the equipment will be handled according to the standard processes and procedures established by Itreon.

  • In the standard process, serial numbers of computers, servers, mobile devices and switches are reported. Serial numbers of other devices are recorded on request.

  • Some equipment that cannot be reused or has no market value will not be registered.

  • After the data erasure has been performed, the customer can obtain a certificate confirming that the data has been erased.

  • Hard disks that cannot be erased will be destroyed. Upon request, a certificate can be provided per destroyed hard disk.

  • Itreon ensures that all data processing is done in accordance with the GDPR and other applicable data protection laws.

  • The customer may request the return of specified equipment, which Itreon will assist with provided that the equipment has not been sold by Itreon or the project has been completed. Returned equipment may increase the cost of the services in the project.

  • Itreon will try to unlock equipment, unlocking is an anomaly which increases the handling costs of the project. Equipment that is locked will result in lower or no refund to the customer. In the event that lockouts are only found after a project has been completed, the customer shall promptly unlock the equipment or credit Itreon for costs incurred.

  • Itreon guarantees that equipment that cannot be reused is recycled according to industry standards.

7. reporting

A project is reported with the following;

  • Product report with equipment received

  • Environmental report with CO2 accounting for the project

  • Certificate of erasure (on request)

  • Financial report at the end of the project

8. repayment

The project's finances are reported in a financial report. The report contains the reimbursement amount to be invoiced by the customer to Itreon or the amount to be invoiced by Itreon to the customer at the moment the remarketing value is lower than the cost of the services.

Itreon can merge several projects in the same financial report to the client.

The financial report is deemed to be accepted if the customer does not react within five days after it has been sent by Itreon.

Customer invoices Itreon in 30 days. A project that has not been invoiced within one year of sending the financial report is considered to be in arrears. All amounts in the reports are exclusive of VAT.

The Customer undertakes not to use or disseminate any information provided by Itreon on the refund amount or remarketing value to third parties.

9. Default, delay and early termination

If Itreon negligently fails to perform the services, Itreon shall remedy the defect free of charge. If Itreon does not remedy the deficiency within a reasonable time, the customer is entitled to a reduction of the agreed compensation for the services by an amount corresponding to the deficiency. In cases where damage has occurred due to Itreon's negligence in the performance of the service, the customer is also entitled to damages subject to the limitations set out in clause 14. 

It is incumbent on the party to inform the other party promptly of any delay as well as its termination. The reason for the delay and, if possible, the date by which the activity in question is expected to be completed shall be stated. The Party shall take all reasonable steps to seek to remove the obstacle.

Either party has the right to terminate the contract in writing with immediate effect if the other party commits a material breach of contract and fails to remedy such breach within 30 days of being notified in writing of the breach. A party is also entitled to premature termination of the terms and conditions if the other party has been declared bankrupt, initiated composition proceedings, suspended payments or can otherwise be assumed to be insolvent.

10. Subcontractors

Itreon may use subcontractors for the performance of the Services. The Party shall be liable to the other Party for the work of its subcontractors as for its own work. 

11. confidentiality

Each party and its subcontractors and/or group companies undertake not to disclose to third parties any confidential information concerning the other party, nor to use confidential information for any purpose other than that for which it was intended, unless the party is obliged to do so by law, regulation, governmental decision or court order. 

For the purposes of this provision, confidential information shall mean any information, whether technical, commercial or otherwise, whether documented or not, which a Party wishes to remain confidential, except for information which is or becomes publicly known otherwise than through a breach of this provision. Information contained in the equipment shall at all times be considered confidential.

The confidentiality obligation referred to above is valid for three years after the start of the project.

12. limitation of liability

Itreon's liability - in the form of price reduction or damages - under its terms (including, for the avoidance of doubt, a Call-off Agreement or quotation) is limited to direct damages arising from Itreon's negligence.

Itreon's liability in relation to any damage or other loss (however caused, including damage or loss caused by negligence) arising out of or in connection with the provision of the services shall be limited per claim (including a series of related claims) to an amount equal to twenty percent of the compensation paid by the customer for the services provided by Itreon during the twelve months immediately preceding the claim (or the first claim in the case of a series of related claims). Itreon's total liability in relation to any damage or other loss (however caused, including damage or loss caused by negligence) shall in any event be limited to SEK 200,000.

13. force majeure

If a party is prevented from fulfilling its obligations due to circumstances beyond its control, this shall constitute grounds for relief resulting in postponement of the date of performance and release from liability for damages and other possible penalties. 

If the performance of the terms and conditions is substantially prevented for a period of more than six months due to the above-mentioned circumstance, a party may terminate the relevant parts of the terms and conditions in writing with immediate effect. Neither party shall be liable to the other for termination due to force majeure.

14. amendments and additions

The Terms and Conditions constitute the complete settlement of all matters relating to the execution of the Project by the Parties and supersede all prior written or oral commitments and representations unless otherwise stated in the Terms and Conditions. However, Itreon reserves the right to amend these Conditions at any time.

15. Applicable law and jurisdiction

Disputes concerning the interpretation or application of these terms and conditions shall primarily be resolved by negotiation between the parties. If the parties cannot agree, disputes concerning the interpretation or application of these terms and conditions and related legal issues shall be settled in accordance with Swedish law and with the Stockholm District Court as the court of first instance.