General Terms and Conditions - Itreon AB

These general terms and conditions ("Terms") govern the relationship between Itreon Global Remarketing AB ("Itreon") and its customers ("Customer") for the provision of ITAD services ("Services") within an IT equipment takeback ("Project"). By utilizing our services, the customer agrees to these terms.

In the event of any conflict between the customer's own delivery terms and/or general terms and conditions, these Terms shall prevail. A specific framework agreement between Itreon and the customer shall be considered to have the highest precedence.

Last updated: April 21, 2025

1. ITAD Services

Itreon offers the following services:

  • Logistics: packing and secure transportation of equipment

  • Processing: reception, registration, de-identification, functional testing, grading, packing, outbound delivery

  • Data Erasure: erasure with certified software

  • Remarketing: sale of reusable equipment

  • Recycling: environmentally sound recycling of non-reusable equipment

2. Definitions

"Terms" refers to all conditions within these general terms and conditions;

"Quote" and "Agreement" refer to other agreements entered into between Itreon and the customer

"Customer" refers to the company and/or individual who sends equipment to Itreon and purchases services from Itreon.

“Project” refers to a reclamation where equipment may be transported, handled, data-wiped, remarketed, and recycled.

“Repayment Amount” refers to the total compensation for the equipment as stated in the financial report.

“Valuation” refers to a bid, preliminary price, preliminary offer, or an estimation of the value of equipment the customer offers Itreon.

“Remarketing Value” refers to the value of the equipment within the project.

“The Services” refer to the specified ITAD services and/or services detailed in an agreement or quote.

“The Equipment” refers to the IT equipment the customer sends to Itreon.

3. Itreon's Commitments

  • The services will be performed in a professional manner.

  • Secure data erasure in accordance with GDPR and industry standards.

  • Itreon will act in the customer's best interest to handle and transport the equipment in a secure, economical, and environmentally sound manner.

4. Customer's Commitments

  • The customer warrants that the equipment is not stolen or leased property and that no third parties have claims on it.

  • The customer is responsible for informing Itreon of any specific requirements for data erasure or equipment handling.

  • If the customer arranges packing while Itreon arranges transport of the Equipment, Itreon is responsible for ensuring the Equipment is not damaged during transport, provided the customer can demonstrate that packing was performed professionally and according to Itreon's packing instructions.

  • If the customer arranges transport, they are responsible for transport-related damages.

  • The customer shall unlock devices from, e.g., MDM, Computrace, BIOS, Autopilot, DEP, Knox, Intune, iCloud, etc., before delivery to Itreon, or provide Itreon with passwords for unlocking.

5. Valuation, Validity, and Terms

Below are our general terms and conditions for bids on equipment. By utilizing our bid, the customer agrees to all of Itreon's terms and conditions.

  • Valid for 14 calendar days from the date it was issued, unless otherwise specified in writing.

  • Based on the information and inventory list provided by the customer. Itreon may have made assumptions based on this information, but the bid specifically refers to the equipment details provided by the customer.

  • Discrepancies in the provided information or inventory list may result in bid adjustments.

  • The equipment must be complete, including adapters and relevant accessories.

  • The bid applies to the specified quantity and type of equipment. Changes in volume, model, condition, or configuration will affect the bid's value.

  • Applicable to equipment free from BIOS/firmware passwords, MDM locks, and other locking solutions. Unlocking at Itreon takes time and affects the valuation.

  • The equipment must be available to Itreon within a reasonable timeframe (normally within fourteen days of acceptance), unless otherwise agreed. Delays on the customer's part may result in the bid being adjusted based on changes in market value.

  • Significant changes in market price or demand may affect the validity of the offer if delivery is delayed.

  • Currency fluctuations before the equipment becomes available may lead to an adjustment of the offer.

6. Processing and Erasure

  • The customer agrees that the equipment will be processed according to Itreon's established standard processes and routines.

  • Within the standard process, serial numbers for computers, servers, mobile devices, and switches are reported. Serial numbers for other devices are registered upon request.

  • Certain equipment that cannot be reused or lacks market value will not be registered.

  • Upon completion of data erasure, the customer can obtain a certificate confirming that the data has been erased.

  • Hard drives that cannot be erased will be destroyed. A certificate can be provided for each destroyed hard drive upon request.

  • Itreon guarantees that all data processing complies with GDPR and other applicable data protection laws.

  • The customer may request the return of specified equipment, which Itreon will facilitate, provided the equipment has not been sold by Itreon or the project has not been concluded. The return of equipment may lead to increased service costs for the project.

  • Itreon will attempt to unlock equipment; however, unlocking constitutes a deviation that increases project processing costs. Locked equipment will result in a reduced or no refund to the customer. Should locks be discovered only after a project's conclusion, the customer must promptly unlock the equipment or credit Itreon for any incurred costs.

  • Itreon guarantees that equipment unsuitable for reuse will be recycled in accordance with industry standards.

7. Reporting

A project report includes the following:

  • Product report detailing received equipment

  • Environmental report with CO2 accounting for the project

  • Certificate of erasure (upon request)

  • Financial report upon project closure

8. Reimbursement

The project's financials are detailed in a financial report. This report specifies the reimbursement amount the customer is to invoice Itreon, or alternatively, the amount Itreon is to invoice the customer if the remarketing value is less than the service costs.

Itreon may consolidate multiple projects into a single financial report for the customer.

The financial report will be deemed accepted unless the customer provides feedback within five days of its dispatch from Itreon.

The customer invoices Itreon with a 30-day payment term. Any project not invoiced within one year from the dispatch of the financial report will be considered waived. All amounts in the reports are exclusive of value-added tax.

The customer undertakes not to use or disseminate information from Itreon concerning reimbursement amounts or remarketing value to third parties.

9. Deficiencies, Delays, and Early Termination

If Itreon, through negligence, fails in the performance of its services, Itreon shall remedy the deficiency free of charge. If Itreon does not remedy the deficiency within a reasonable time, the client is entitled to a reduction of the agreed remuneration for the services by an amount corresponding to the deficiency. In cases where damage has occurred due to Itreon's negligence in the performance of the service, the client is also entitled to damages, subject to the limitations specified in clause 14. 

Each party is obligated to promptly notify the other party of any delays and their cessation. The cause of the delay, and if possible, the estimated completion time for the activity in question, shall be stated. Each party shall take all reasonable measures to mitigate the impediment.

Either party has the right to terminate the agreement with immediate effect if the other party commits a material breach of contract and fails to remedy such breach within 30 days from the date the breach was formally notified in writing. Furthermore, a party has the right to early termination of the terms if the other party has been declared bankrupt, initiated composition proceedings, suspended payments, or otherwise can be assumed to be insolvent.

10. Subcontractors

Itreon may engage subcontractors for the performance of the services. Each party is responsible to the other party for the work of its subcontractors as if it were its own work. 

11. Confidentiality

Each party, as well as relevant subcontractors and/or group companies, undertakes not to disclose confidential information concerning the other party to third parties, nor to use confidential information for any purpose other than its intended purpose, unless a party is obliged to do so by law, regulation, administrative decision, or court order. 

For the purpose of this provision, confidential information means any information – technical, commercial, or of any other nature – whether documented or not, which a party wishes to keep secret, with the exception of information that is or becomes publicly known otherwise than through a breach of this provision. The information contained in the equipment shall always be considered confidential.

The confidentiality obligation as stated above applies for three years after the project's commencement.

12. Limitation of Liability

Itreon's liability – in the form of price reduction or damages – under its terms and conditions (including, for the avoidance of doubt, a Call-off Agreement or a quotation) is limited to direct damages arising from Itreon's negligence.

Itreon's liability for damage or other loss (regardless of how the damage or loss was caused, including damage or loss caused by negligence) arising during or in connection with the provision of the services shall, per incident (including a series of related incidents), be limited to an amount corresponding to twenty percent of the remuneration paid by the client for the services delivered during the twelve months immediately preceding the incident (or the first incident if it is a series of related incidents). Itreon's aggregate liability for damage or other loss (regardless of how the damage or loss was caused, including damage or loss caused by negligence) shall in all circumstances be limited to SEK 200,000.

13. Force Majeure

If a party is prevented from fulfilling its obligations due to circumstances beyond its control, this shall constitute a ground for relief, resulting in the postponement of the time for performance and exemption from liability for damages and other potential penalties. 

If the performance of the terms in essential respects is prevented for a period longer than six months due to the aforementioned circumstances, a party has the right to terminate the affected parts of the terms in writing with immediate effect. Neither party shall have any liability to the other for the termination due to force majeure.

14. Amendments and Additions

The terms constitute the parties' complete regulation of all matters pertaining to project execution and supersede all written or oral commitments and undertakings that preceded them, unless otherwise stated in the terms. However, Itreon reserves the right to amend these terms at any time.

15. Applicable Law and Jurisdiction

Disputes regarding the interpretation or application of these terms shall primarily be resolved through negotiation between the parties. If the parties cannot reach an agreement, disputes regarding the interpretation or application of these terms and related legal matters shall be settled under Swedish law, with the Stockholm District Court as the court of first instance.